RETURNSPLEASE NOTE THAT ALL OVERSEAS ORDERS CANNOT BE RETURNED AND ARE NON-REFUNDABLE.
If there was a mistake on the part of Freanne.j, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Freanne.j is not responsible for any return packages not received. We cannot refund international duties and taxes.
All local returns must be in original condition. Request for return or exchange must be made within 14 days of receiving the order. Please email firstname.lastname@example.org with your order information and a brief reason for your exchange and we will send you an approval number. We have the right to refuse returns that are not in original condition.
Returns must be postmarked within 14 days of the date your item was delivered and shipping must be paid for by the customer.
Your account will be credited, less any shipping costs, within 5 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Please note that we do not accept liability for shipping loss or damage of returned goods. All sale items cannot be returned or exchanged.